Wholesale Account Terms

Minimum Wholesale Order: $75.00    |    Free Shipping: $250.00

Wholesale Requirements

Wholesale accounts are available for those who resell our regular catalog items. In order to qualify for a wholesale account there must be a physical store location where products are resold. A valid copy of the company’s state tax license and reseller permit (if applicable; required for all locations in Washington, California, and Illinois) must be received and verified by Uncle Harry’s prior to placing first order. If you have multiple locations, we require the store details and documents for each location.

Account Terms

A copy of these account terms will be provided to you when you are approved for a Wholesale Account. We will do our best to keep you fully informed, however terms are subject to change without notice. We reserve the right to modify these terms and post a new dated version online.

Credit Card Payments

For new accounts, the first three orders must be paid via credit card. A credit card may be saved on the account, however we do not store the card verification code for security purposes and you will need to provide this code at time of each order. The order will remain on hold until we receive the code and are able to authorize payment.

Net Terms

After the first three orders, we are happy to provide a credit application to apply for Net 30 payment terms upon your request. Once we receive your application, we will reach out to all of your trade references. Once approved for Net Terms, invoices must be paid by check and we will no longer accept credit card payments.

Overdue Balances

Orders will not be shipped for accounts with a past due balance. You will be notified via email if your account has any overdue balances and any holds placed on your account. A finance charge of 2% may be assessed on past due invoices. Repeated past due balances may result in revocation of terms. If you are on Net Terms, we must wait until we receive the check in the mail for the overdue balances. If you choose to pay for the overdue balance via credit card, you will be charged a 3% processing fee.

Ordering

Orders may be submitted via email to orders@uncleharrys.com, via fax to (425) 895-9391, or via telephone to (425) 558-4251. We are available to take orders Monday through Thursday, 7:00 am to 3:00 pm PST. Item numbers and quantities are required when placing your order. Orders are required to meet order minimum to process. If order minimum modification is needed due to store size or geographic location, please contact us and we will review your account. A sales order confirmation will be emailed after the order is submitted. It is the responsibility of the person placing the order to verify that the items and pricing on the sales order are correct. If you do not receive a sales order confirmation within 2 business days, please contact us to ensure your order was received.

Processing Time

We strive to process all orders in timely manner, with in-house processing time averaging 1 to 3 business days. Large orders or orders with custom products or bulk quantities may experience delays. To expedite an order, please contact us as soon as possible and we will attempt to accommodate your request. Additional fees for expediting your order may apply. If a product is out of stock with no ETA, it will be removed from your order. We do not offer backorders at this time.

Shipping

Orders may be shipped via FedEx Ground, USPS Ground Advantage, or UPS Ground. Transit time varies from 1 to 6 business days, depending on your location. In order to accommodate requests for alternative shipping options, arrangements must be made when the order is submitted. For wholesale accounts on credit card terms, shipping will be estimated at 20% at time of order. Any excess shipping charges will be refunded to you. For wholesale orders of regular catalog items totaling $250 or more, the cost of ground shipping is paid for by Uncle Harry’s for stores located within the continental United States. Alternative shipping options are not subject to free shipping terms. Bulk quantities, special orders, and custom products are not subject to free shipping terms and may be invoiced separately from regular catalog items.

Returns, Credits, & Damages

We proudly stand behind the quality of our products. If you are unhappy with any product you receive for any reason, please reach out to us via email at orders@uncleharrys.com to proceed with a return/refund. If any items arrived damaged with your order, please hold onto the external packaging and email us with photos of the outer packaging, internal packaging, and damaged item. We are happy to provide credit for any store/customer returns; we ask that you provide the item number, quantity, and reason for return.

Online Reselling

Online reselling is approved on a case-by-case basis and only eligible for direct websites, not third party marketplaces. Unapproved online reselling may result in account revocation. Online reselling must follow our MAP policy.

Samples & Testers

We are happy to provide new item samples, shelf testers, and complimentary staff samples to valid wholesale customers. New item samples of products that a store does not currently carry can be requested at any time. Complimentary shelf testers are available upon request with an opening order or when bringing in a new item. Additional testers or tester replacements are subject to approval based on account history. Complimentary staff samples are limited to a total of $15.00 per order. We are not able to provide staff samples of precious oils or products 16 ounces and larger. To optimize shipping, please include any sample requests along with a submitted order.

Custom Orders

The majority of our products are available in larger sizes, appropriate for bulk departments or refilling stores. Larger sizes that are not included in our Wholesale Pricelist are considered custom items and are made to order. Custom items have unique order lead times that can vary from 1 to 12 weeks. Custom items may require pre-payment dependent on account terms, and are not subject to free shipping. Shipping fees are calculated according to weight and shipping address. We are happy to combine an order of catalog and custom items upon request. A combined order will not ship until all items are ready and the order is able to ship in full. A shipping fee may be added to a combined order based on the weight of the custom item. Unfortunately, we cannot accept returns of custom items except in cases where the product was damaged or defective. To request a price list of custom items, email our Wholesale Desk at orders@uncleharrys.com.

Right to Refuse Service

We reserve the right to cancel any wholesale account if they are suspected of violating any of our account terms or unauthorized reselling of our products without prior approval by Uncle Harry's Natural Products.