Privacy policy
Uncle Harry's Natural Products Inc. ("Uncle Harry's", "we", "us", or "our") respects your privacy and is committed to protecting your personal information through compliance with this Privacy Policy.
This Policy describes how we collect, use, and share information about you, as well as your rights and choices. It applies when you visit uncleharrys.com, create an account, make a purchase, or interact with us in any way.
When you visit our website or place an order, we may collect the following categories of personal information:
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email address, username, IP address | Provided by you / auto-collected |
| Contact information | Billing address, shipping address, phone number | Provided at checkout |
| Payment information | Credit/debit card details, billing info | Provided at checkout — processed securely |
| Order information | Products purchased, order history, returns | Generated when you order |
| Device & technical data | Browser type, device type, operating system | Collected automatically |
| Browsing behaviour | Pages visited, time on site, clicks, scroll depth | Collected via cookies and analytics |
| Cookie data | Cookie identifiers, session data, consent choices | Collected automatically |
| Communications | Emails, messages, customer service enquiries | Provided when contacting us |
Order fulfilment
- Processing and confirming your orders
- Arranging shipping and delivery to your address
- Handling returns and refunds
- Sending order confirmations and shipping updates
- Managing in-store pickup at our Redmond, WA location
Marketing and communications
- Sending promotional emails and newsletters — only if you have subscribed
- Back-in-stock notifications if you have opted in
- You may unsubscribe at any time via the link in any email we send
Analytics and advertising
- Understanding how visitors interact with our website
- Measuring advertising campaign effectiveness
- Building remarketing audiences for relevant advertising
- Cross-device measurement via Google Signals (USA only, consented users)
Legal and security
- Complying with applicable laws and regulations
- Preventing fraud and protecting site security
We do not sell your personal information. We share data with the following partners to operate our business:
Platform
Payment processors
Shipping & fulfilment
Email & marketing
Analytics & advertising
Right to Access
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
Right to Non-Discrimination
If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
Right to Opt-Out
You have the right to opt-out of any selling and sharing of your personal information.
You may exercise your right to opt-out here.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
The Right to Limit does not apply because we do not use your sensitive personal information to infer characteristics about you.
Request Verification
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.
Our website uses cookies and similar tracking technologies. Here are the categories of cookies we use:
Strictly necessary
Essential for the website to function — cannot be disabled.
Analytics
Help us understand how visitors use our site.
Marketing
Used for advertising and remarketing.
Preferences
How to manage cookies
- Use the Cookie Preferences widget (floating button) visible on every page of our site to update your preferences at any time
- Click Do Not Sell or Share My Personal Information in the footer at any time
- If your browser sends a Global Privacy Control (GPC) signal, we will automatically honour it as an opt-out preference — find out how to enable GPC
- Opt out of Google Analytics: tools.google.com/dlpage/gaoptout
- Opt out of personalised Google advertising: adssettings.google.com
- Opt out of Meta advertising: facebook.com/ads/preferences
Uncle Harry's Natural Products is committed to ensuring our website is accessible to all visitors, including those with disabilities. We have enabled an ADA & WCAG accessibility widget on our site to help users with visual, motor, or cognitive disabilities navigate and use our website more easily.
The accessibility widget allows visitors to adjust text size, contrast, cursor size, and other display settings to suit their individual needs. It is available on every page of our website.
For our full accessibility commitment and available support options, please view our Accessibility Statement.
If you experience any difficulty accessing our website or have accessibility-related questions, please contact us via our Contact Us page.
We use Secure Socket Layer (SSL) encryption to protect your information during transmission. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We do not retain data for any longer than is necessary for the purposes described in this Privacy Policy. We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website when it is no longer necessary for the purposes described in this policy. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for up to 5 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Telephone number, Purchases, Direct communications with our consumers | We retain review, survey, and feedback data for up to 2 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Postal address, Telephone number, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Online Identifiers, Credit or debit card number, General location data, Inferences created from other personal information collected | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us via our Contact Us page and we will promptly delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us via our Contact Us page.